Microsoft
At Microsoft, I progressed from Audio Director → Research Director → Design Director, later stepping into Product Management to drive complex work to ship. I led design + research teams (7–8 direct reports plus dotted-line partners) and stayed hands-on—designing, prototyping, and workshopping experiences end-to-end. My focus has been frontier product thinking: from modern video in Microsoft Stream to shaping agentic Copilot interaction models as AI workflows became real, usable products.
Highlights
Copilot Actions
Experiences PM for Copilot Actions → Private Preview. Led a cross-team release, ensured Copilot-consistent UX patterns, and shipped on a tight timeline despite constant org churn.
Envisioning agentic behaviors natively in Copilot
I also drove the agentic AI vision through north-star prototypes: multi-agent orchestration, agent models/roles, agent-to-agent communication, and how agents safely take actions on a user’s behalf in a way users can understand and control. I designed, workshopped with partners, and socialized this direction with leadership to align teams on what “agents” should mean in-product; the portfolio examples here show simplified, chat-based interactions from that broader system.
Former Design Director → PM for Stream Camera, a shared component across M365 entry points (including Microsoft Teams and Clipchamp). I used research to align partners and consolidate a fragmented roadmap, then secured cross-org support and funding to ship ML-powered editing + retake on a tight timeline—keeping the experience competitive in a rapidly evolving market.
Stream transitioned from a standalone Azure product into the M365 ecosystem—across many teams and owners. As Design Director, I unified a fragmented set of experiences into a coherent product, aligning cross-team contributors so the end-to-end flow felt like one product, not a patchwork.
The Stream mobile app had drifted from real user needs. I led research to identify who was actually using it and why—and the findings reset our strategy: key segments included education and deskless/mobile-first workers (e.g., police), not the users we’d assumed. We rebuilt the app around those core jobs, which positioned the product strongly when remote and mobile work needs surged during the pandemic.
When our team moved from Windows to Office, we needed to become customer-driven fast—and we had no research practice or user-feedback infrastructure. When the team no longer needed a dedicated Audio Director, leadership backed me to pivot into research; I ramped quickly by learning from Microsoft Research Directors and adapting the practice to our team. I built the Modern Video Research team, established regular customer conversations, created global research networks across Serbia, India, and Redmond, and launched a Customer Advisory Board—driving a lasting customer-obsessed shift across a 400-person org.
Affinity mapping from customer interviews — Research for Modern Video team